At We-Tek, we are committed to ensuring the highest standards of integrity, transparency, and professionalism in all our audit services. We encourage our clients, auditees, and stakeholders to share their concerns or complaints, which help us improve and maintain trust.
How to submitting a complaint
We welcome all feedback related to our auditing services, including concerns about audit accuracy, impartiality, or ethical issues. To submit a complaint, you can:
1. Email Us Directly: complaints@we-tek.org
2. Send a Letter:
We-Tek Ltd
Room 401, No 18-2, Yiai Road, Siming District, 361000
When submitting a complaint, please include:
- Your name, organization (if applicable), and contact details.
- Details about your complaint, such as the date, location, and audit personnel involved.
- Any relevant supporting documents or evidence.
Note: Complaints may be submitted anonymously; however, providing contact information will help us investigate and respond effectively.
How We Handle Complaints
1. Acknowledgment:
We will confirm receipt of your complaint within 5 business days.
2. Investigation:
Your complaint will be thoroughly reviewed by an impartial senior team member not involved in the issue or qualified 3rd parties. This process may include interviews, document reviews, and consultations with relevant parties.
3. Resolution:
You will receive a formal response within 30 calendar days of submitting your complaint. If more time is required, we will notify you of the delay and the expected resolution date.
Confidentiality and Impartiality
We treat all complaints with strict confidentiality. Only those directly involved in the investigation will have access to complaint details. We-Tek guarantees that the complaint handling process is fair and free from conflicts of interest.
Appeals Process
If you are not satisfied with the resolution, you may file an appeal within 15 calendar days of receiving our response. Appeals can be submitted via email to [Insert appeals email] or sent to our physical address.
Continuous Improvement
We maintain a log of all complaints and their resolutions, which are regularly reviewed to identify opportunities for improvement. Your feedback is critical in helping us enhance our services.
Accessibility
This Complaint Handling Procedure is publicly available to all clients and stakeholders. For more information or further assistance, please contact us at info@we-tek.org